Welcome to our blog
We've said it before but we can't emphasise this enough - read your machine manual, then read it again. Then read it once more, and train your staff accordingly. Your machine is a finely tuned piece of equipment so you have to treat it with respect.
We regularly get calls to say that a business is having problems with their machine and nine times out of ten it could have been easily avoided.
Here are some of the common issues:
A. The machine is on but the soft serve mix isn't coming out of the barrel.
B. The soft serve mix has frozen in the chamber. Stop the machine immediately and allow to thaw or you will damage your gear box and other parts.
C. The soft serve mix is coming out icy or yellow.
D. The machine is making a weird noise. Stop your machine immediately and troubleshoot.
There's nothing nicer than a beautifully made soft serve, wishing you many happy servings!